Medical Records Requests

Medical Records Requests FAQs

When will my online medical record request be ready?

Your records will be ready in 5-7 business days from the receipt of your electronic request.
How do I check the status of my request?

Go to https://recordstatus.sharecare.com
How do I pay for my records?

Go to: https://payonline.hds.sharecare.com/#!/patients
How do I contact Customer Service?

Contact Customer Service at 800.560.3800
Live Chat Support at https://hds.sharecare.com
Additional Questions?

Go to https://hds.sharecare.com/customer-service-support