MyCare Cares 

Last Revised: 8/7/2023

Welcome to our website! We appreciate your interest in our company and services. 

MyCare is committed to providing the highest quality care to both our patients and the communities we support. This includes implementing privacy and security measures to safeguard the personal, confidential, and sensitive information under our care.   

This Privacy Notice (“Notice”) applies to services provided by MyCare Medical Group, headquartered at 1785 Northpointe Parkway, Lutz, FL (“we”, “us”, “our” or “MyCare”), our website, mobile app, or other platform (collectively, the “Services”). This Notice describes how we may collect and use the Personal Data of our website users (a “user”, “you”, or “your”). 

Before you use this website, or provide any information to us through it, make sure to read this Privacy Notice. By using our Services and, where applicable, by providing consents for specific purposes, you consent to the use of your data as described in this Notice. Our privacy policies may change occasionally, and if you keep using this website after such changes, it means you accept them. So, remember to check this section from time to time for any updates to this Privacy Notice. 

This Notice applies only to the www.mycaremedicalgroup.com Website (the "MyCare Website”, “Website", or “Site”), and not to any other third-party web sites that may be accessible from here.

Collection of your Personal Data
Similar to other websites, we gather information from our website visitors. Some of the information we collect will constitute "Personally Identifiable Information" or "Personal Data”, depending on the extent to which such information is protected by privacy or data protection laws in each jurisdiction. We may collect Personal Data such as your name, date of birth, address, email address, phone number, and more.

Use of your Personal Data 

We will only collect and process your Personal Data, in accordance with applicable law, for the following purposes:

responding to your queries;

to operate our websites and deliver the services you have requested; 

sending you personalized marketing communications to inform you of other products or services available from us, our affiliates, and partners;

to create marketing materials;

handling any job application that you may make to us;

enabling our suppliers and service providers to carry out certain functions on our behalf, including statistical analysis, verification, technical, logistical or other functions;

ensuring the security of our business, preventing or detecting fraud or abuses of our website;

developing and improving our services, for example, by reviewing visits to our website and its various subpages to ascertain demand for specific content; and

to comply with applicable law, for example, in response to a request from a court or regulatory body, where such request is made in accordance with the law.

The legal basis for us processing your Personal Data for the purposes described above will typically be because you have provided us with your consent. However, we may also rely on other legal grounds, for example, where the processing is necessary:

to fulfill a contract that we may have in place with you;

for the legitimate business interests of us and our affiliates or partners; or

for compliance with our legal obligations.

Anonymous Data

We also collect anonymous demographic information, which is not unique to you. Anonymous information is data that doesn't tell us who you are specifically. It includes data such as ZIP codes, gender, preferences, interests, favorites, IP addresses, the internet service you use, the type of browser you use, domain names, access times, and the pages you visit. When you use our website, your browser automatically shares some of this information with us, like your IP address. While this information doesn't always identify you personally, it can sometimes tell us about your internet provider and general location.

This information is used by us for the operation of our services, to maintain quality of the services, and to provide general statistics regarding use of our websites. This helps us improve our website and make it better for you. We might also combine this anonymous data with other information to send you ads or materials that match your interests.

Cookie Policy

We may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”) to help customize the Site and improve your experience.

A “cookie” is a small text file which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to us each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.

A “web beacon” or “pixel tag” is a small transparent object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them. We and some of our third-party service providers use web beacons to collect information to support our reporting software. 

We only share the information obtained through the use of Google Analytics with Google. For more information on Google’s use of your Personal Data, please see Types of Cookies and Technologies used by Google.

Types of Cookies

Most browsers are set to accept cookies by default. If you wish to find out how to prevent your browser or device from accepting new cookies or web beacons, how to disable cookies or web beacons altogether and how to monitor when you receive a new cookie or web beacon, you may wish to check the "help" feature of your web browser. Please be aware that such action could affect the availability and functionality of the Site.

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links:

Apple Safari

Google Chrome

Microsoft Edge

Microsoft Internet Explorer

Mozilla Firefox

Opera

Android (Chrome)

Iphone or Ipad (Chrome)

Iphone or Ipad (Safari)

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool.

For additional information and resources on internet cookies, visit All About Cookies.

We do not rent, sell, or share your Personal Data with other people or non-affiliated third parties except with your consent or as necessary to complete any transaction or provide any service you have requested or authorized.

To assist us in our services, we may provide limited access to some of your Personal Data to the following third parties:

Partners: Sometimes we collaborate with other organizations to deliver services. In these cases, we may share your name, contact information and other details you provided when making an account with our partners.

Service Providers: We collaborate with various external partners, including our database managers, cloud computing services, advertising platforms, data analysts, app service providers, bulk SMS services, and other non-government organizations.

Payment processors: We work with payment processors such as eCinicalWorks (eCW) to process credit card transactions and other payment methods made through the services we offer. These payment processors will store certain information about you. Please refer to their privacy policies to learn more about how they use your Personal Data.

In the circumstances where we may disclose your Personal Data to third parties, we will do so in accordance with the applicable law and for the purposes listed above. Other scenarios include disclosure:

• to our subsidiaries;
• to our outsourced service providers or suppliers to facilitate the provision of our services;
• to third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
• to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, acquisition, reorganization, change of legal form, dissolution or similar event. In the case of a merger or sale, your Personal Data will be permanently transferred to a successor company;
• to public authorities where we are required by law to do so; and
• to any other third party where you have provided your consent.
  

Your Personal Data will be retained for as long as is reasonably necessary for the purposes listed above or as required by applicable local law. Please contact us for further details of applicable retention periods. We may keep an anonymized form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.

MyCare abides by all applicable state and federal laws pertaining to the security of Personal Data. We use industry standard physical, technical, and administrative security measures and safeguards to protect the confidentiality and security of your Personal Data. For example, we have established mechanisms to help maintain a secure network, encrypted back-up data, and established limits on employee access to sensitive information.

We may monitor your use of our websites and services. We monitor in order to ensure compliance with our legal obligations and good practice, your compliance with our Terms and policies, to gather information as part of investigations by regulatory bodies or in connection with legal proceedings or requests, to ensure confidentiality of commercially sensitive information, to operate firewalls, prevent viruses, and to prevent unauthorized access and modifications to our systems.

You should be aware that when you are on our website, you could be directed to other websites that are beyond our control. There are links to other sites from our website that may take you outside our service. We cannot guarantee that the privacy policies of these websites meet our standards. As always, we recommend reading the privacy policies of any new website you go to online.

In certain states, data protection law provides individuals with numerous rights, including the right to access, rectify, erase, restrict or object to the processing of, their Personal Data. For more information about your rights, including your right to lodge a complaint, please visit the website of your local data protection authority.


If for any reason you wish to access, review, correct or delete the Personal Data collected about you, you may make your request to: privacy@femgholdings.com. You must be able to provide sufficient proof of your identity to support the request. 

You may opt-out of our email marketing lists by following the directions at the bottom of our emails. To remove a specific postal or email address from all of MyCare marketing communications, you may send a request to privacy@femgholdings.com.

You can access our HIPAA Notice of Privacy Practices (NPP) here. You may also request a current copy of our NPP during your visit to one of our clinics, or by emailing us at privacy@femgholdings.com.

MyCare is based in the United States. The Services are intended for use only in the United States. The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. 



If you use the Services or contact us from outside of the United States, please be advised that (i) any information you provide to us or that we automatically collect will be transferred to the United States; and (ii) by using the Services or submitting information, you explicitly authorize its transfer to and subsequent processing in the United States in accordance with this Privacy Notice.

Please note that this website is not intended for children under the age of 16. 

If you are under the age of 16, please do not attempt to conduct business with us or provide any personal information about yourself to us. If we learn that we have collected Personal Data from a child under the age of 16, we will promptly delete that information. If you believe we have collected personal information from a child under the age of 16, please email us at privacy@femgholdings.com.

We reserve the right to make changes to this Notice at any time and for any reason. We will occasionally update this Notice to reflect company and customer feedback. We encourage you to periodically review this Notice to be informed of how we use your information.

If you notice any unlawful use of Personal Data or if you believe that we have not adhered to this Notice, we would be grateful if you would notify us by email at privacy@femgholdings.com.